Refund policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase may also be required.

To start a return, please contact us at jacklingoods1@gmail.com. If your return is accepted, we will provide return instructions and the address to send your item to. Please do not send items back without contacting us first.

Return postage

For normal change-of-mind returns, the customer is responsible for the cost of returning the item.

If your item is faulty, damaged, or you receive the wrong item, please contact us as soon as possible so we can assess the issue and put it right. Where appropriate, we will cover reasonable return costs.

Restocking fees

We do not charge a restocking fee.

Non-returnable items

Personalised or custom-made products cannot normally be returned unless they are faulty or damaged. Gift cards are also non-returnable.

UK cancellation rights

For most online purchases, UK customers have the right to cancel within 14 days of receiving the goods, and then have a further 14 days to return them. Our 30-day return policy gives customers additional time beyond this minimum right.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 days for the refund to be processed, plus any additional time your bank or card provider may take to show the funds in your account.

For any return or refund questions, please contact us at jacklingoods1@gmail.com